*JOB CLOSED*
Job Title: Helpdesk Administrator
Reports To: Maintenance Manager
Department: Maintenance
Location: Cardiff
Contract: Full Time
Hours of work: Monday – Friday 8:30am to 5:00pm
THE COMPANY:
CMB Maintenance has long been part of CMB’s successful history and is able to offer post project support in a range of facilities management activities that is experiencing many new exciting contracts and expediential growth. We have an exciting opportunity for the right person to join our friendly dynamic team at our Cardiff office.
CMB Engineering is one of the UK's largest independent Building Services Contractors in England and Wales. At CMB Engineering, personality and drive are key characteristics for a high performing team member. The business was formed in 1992 and since CMB began it has established itself as a ‘no grief’ partner to national blue chip construction firms.
THE JOB:
Are you seeking to pursue a career in Maintenance & Facilities Management? We are looking to strengthen our Team with a Helpdesk Administrator based in Cardiff.
As Helpdesk Administrator, you will be an integral part of a small team providing customer solutions to our varied clients in a very dynamic and fulfilling role to ensure seamless delivery of our services.
DUTIES & RESPONSIBILITIES:
First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Logging callouts and taking messages to pass onto Maintenance Engineers
Diverting calls accordingly
General Administration associated with Helpdesk activities
Assist with raising engineer weekly planners
Assist with raising Purchase Orders and Invoices
Assist with new contract & customer setups on the company system
Order parts from suppliers and keep up to date with Goods Received Notes to process orders for payment.
Create Quotes and issue to clients
Update jobs logged from quote information to invoice status
Chase clients for updates and schedule works
Communicate with Sub-Contractors to arrange works and receive reports.
Any other administrative duties the Company may reasonably request.
WHAT WE ARE LOOKING FOR:
Motivated individual that can work as part of a team and to their own initiative
Ability to be proactive with tasks and duties
Excellent customer service skills while dealing with clients, sometimes in emergency situations
An individual looking to progress their career in facilities management and maintenance
Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills with the ability to prioritise to meet deadlines.
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
MUST HAVE:
Excellent punctuality and attendance
Ability to multitask
Positive attitude to work and colleagues
DESIRABLE / BENEFICIAL:
Dynamics 365 Business Central
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
Experience in Mechanical & Electrical Industry
Experience in similar role
BENEFITS:
Healthcare
Company pension Scheme
On site parking
If you are interested in applying for this role, please send a copy of your CV to Liam Wozencroft via email to careers@cmbeng.co.uk
Closing Date for CV’s: Friday 9th August 2024 at 5:00pm
Date for Interviews: Thursday 15th August 2024
CMB Maintenance Services Ltd is an Equal Opportunities Employer.
We do not require assistance from recruitment agencies.
